A polygraph examination may be cancelled or a new appointment time scheduled with eight (8) hours notice to the examiner by telephone only.

All deposits paid are non-refundable, with some limited exceptions (see "refund policy" below). Once an appointment for a requested polygraph exam has been schedule the appointment may be cancelled by contacting your examiner at least 24 hours prior to the scheduled appointment. If less than 24 hours notification is given to the examiner (including no-shows), the customer will be responsible for paying the balance of the exam fee to the examiner. This is a firm and enforced policy since the examiner cannot typically fill an open appointment with less than 24 hours notice, so any short-notice cancellation usually results in lost income for our examiner.


REFUND POLICY
If a cancellation notice is not received at least eight (8) hours before the prearranged appointment time or the examinee fails to appear or to be examined for any reason, then the full amount of the fee is due.

We recommend that you do not schedule the polygraph examination until you are reasonably certain that you intend to follow through with the testing process.

Please feel free to contact us:

Toll Free: (877) 979-6969